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Refund Policy

100% No-Risk, 365-Day Satisfaction Guarantee, or your money back.

We're so confident that you'll like our products that you get a 100% No-Risk, 365-day satisfaction guarantee. If you're not happy with any of our products, you can send it back for a refund. It's that simple. As a guideline, we just ask that you try it out for at least two weeks to give it a fair shot. 

Refunds

If you purchased a product from us and you opened it, and you find that it does not meet your expectations, you are eligible for a refund. Our money back guarantee is valid for the first-time purchase of a product and redeemable for up to 365 days after the purchase date.

Multiple bottles, gift cards, foods, apparel and gear do not fall under this guarantee, however they may be applicable for return. Refunds issued are for the cost of product, excluding shipping and any applied discounts. The purchase must be completed through Wheatgrasslove.com in order to be applicable for the guarantee.

To process a refund we require authorization. Before sending a return, please email us at info@wheatgrasslove.com and include:

  • Your order details
  • Your order number
  • The email receipt you received when purchasing, and
  • A brief description of why it's not a fit for you

If you send a return without authorization, we will not know of the return and no action will be processed automatically.

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment.

You will be responsible for paying for your own shipping costs for returning your item(s). Initial shipping costs and return shipping costs are non-refundable. In some circumstances, we may issue you a return shipping label. Our customer support team will let you know if this is the case. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. Due to shipping carrier policies, we can't guarantee that we will receive your returned item.

Late or missing refunds

If your refund is approved and you haven’t received your refund yet, please first check your bank account. Then, contact your credit card company, because it may take some time before your refund is officially posted to your account. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@wheatgrasslove.com and we will do everything to assist you.

Returns

If you purchased a product from us, have not opened it, and the product is in its original packaging and is not damaged, you can send it back for a full refund. Refunds issued for a return are for the cost of product, excluding shipping and any applied discounts. You will be responsible for paying for your own shipping costs for returning your item(s). Please send us an email at info@wheatgrasslove.com along with your order details and information. We will give you instructions on how to return your item.

Exchanges and replacements

We replace items if they are defective or damaged. If you need to exchange your purchased item for the same item, please send us an email at info@wheatgrasslove.com. Please tell us the issue you are experiencing, and if possible, please attach photos or a short video of the defective or damaged product to your email. Once our customer support team approves your exchange, we will give you instructions on how to return your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please contact us with any questions. We are happy to help you.

Our mailing address

Wheatgrass Love
10251 Vista Sorrento Parkway
Suite 280
San Diego, CA 92121

If you are approved for a refund, return, exchange, or a replacement, you can ship your product to us at the above address. Be sure to include your name, order information, and the product, so we know who the package is from and so we can match it to your account.

Please contact us with any questions. We are happy to help you.

Thank you and we appreciate your business.